Do I need a reservation?

We suggest making a reservation to ensure you are able to make your candle. However, we try to accommodate walk-ins when we can. We are currently taking reservations for groups of all sizes! Reserve your spot here.

How much does it cost?

Pricing is dependent on the size and style of jar that you pour into ranging from $21-$55, with many options under $30.

How long does the process take?

Plan on about 30 minutes in-store, depending on the size of your group. Candles then take 2 hours to cool before they are ready to take home. This is a perfect time for your group to enjoy a bite to eat or drink at one of many local restaurants or do some shopping.

Do you accept tips?

While our Scent Consultants always appreciate cash tips, they are not mandatory or expected.

Can we bring food or drinks?

We are BYOB, but do not allow food.

Do you sell gift cards?

Absolutely! Head to our online store to purchase one, or stop in to buy one!

Do you still accept The Candle Lab gift cards?

We no longer accept gift cards from The Candle Lab. Physical Gift cards can be redeemed at the Cincinnati Candle Lab location at 614-915-0777. If you have an electronic gift card, please email hello@pennandbeech.com to redeem.

What is your Return/exchange/refund policy?

Premade Products: Returns for a refund of unburned premade products can be made with in 90 days with receipt. If there is no receipt merchandise credit can be issued for 75% of retail price. After 90 days exchanges of unburned candles can be made with products of equal or lesser value. We do not accept returns or refund of burned candles unless its defective.

Make your own products: Make your own products can not be refunded or exchanged. In the case of a defect we are able to offer a replacement or fix.

Is this a good activity for kids?

Yes! We love having kids explore fragrance. We do ask that all children under 13 are accompanied by an adult, and children under 7 have direct adult participation.